Payment Policy

Credit Cards & Debit Cards

We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. You will not be required to enter your PIN number.

Pre-authorizations

You might notice what looks like a pending charge from $.01 up to $5 from us when viewing your credit or debit card account information online. This is not a charge, it is a pre-authorization. Pre-authorizations are only used to confirm that a card is valid before we attempt to charge the full order amount. These pre-authorizations are automatically voided immediately after they process. Sometimes it might take a few business days for voided transactions to fall completely off your credit or debit card account. Don’t worry, we will never attempt to capture these funds under any circumstances.

Subscriptions

Mygolfingstore.com offers subscription programs for our customers interested in online golf improvement. You might notice what looks like a pending charge from us when viewing your credit or debit card account information online. If you signed up for a membership, you will continue to be billed and your membership will remain active until you cancel. If you’d like to cancel your membership, you can call us at (844) 355-6994, email us at info@mygolfingstore.com, or click on our cancellation link here.

The price of your subscription will depend upon the subscription program you chose upon purchase. Our subscription programs are currently priced at $19.95/month for our entry level program, $49.95/month for pro level or 2 monthly payments of $97 for lifetime access.

International Orders

My Golfing Store Inc is able to fulfill most international orders. However, if a customs fee is required, it is the customers responsibility to pay for the customs fees at this time.

Backorders

If you order an item that is temporarily unavailable from the manufacturer, we collect payment at the time of purchase. You will receive an email notice about your backorder with an estimated shipping date. If you are not interested in waiting, please contact our customer relations team via email or at (844) 355-6994 (M – S 9AM – 9PM EST). We will be happy to recommend an alternative style or simply refund your purchase. As always, we are happy to help!

Declined Payments

If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:

  • General decline – This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
  • AVS (Address Verification System) mismatch – The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
  • Card code mismatch – The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.

Having trouble checking out? Don’t hesitate to contact our customer relations department at (844) 355-6994 (M – S 9AM – 9PM EST). You can also reach us via e-mail at info@mygolfingstore.com.

PayPal

We accept PayPal on some of our products. If PayPal is shown as a payment option on the checkout form, then we are able to accept PayPal. If PayPal is not on the checkout, then unfortunately we are unable to offer PayPal on that product.

Money Order, Personal Check or Cashier’s Check

We do not accept money orders, personal checks or cashier’s checks at this point.

Prepaid Credit or Gift Cards

If you are using a Visa, MasterCard or American Express pre-paid credit or gift card, register the card by calling the card-issuing bank. During the checkout process, be sure the billing address matches the address used when registering the card. If there is an address mismatch, the transaction will be declined and a hold may be placed on your card. Please contact the card-issuing bank if this occurs.

Purchase Orders

Purchase orders can be submitted via fax, phone, mail or e-mail. Please do not submit credit card information through e-mail because it is not a secure method of communication. To use a line of credit on purchase orders, you must apply and be approved for a line of credit prior to purchase.

Refunds

We try and process all refunds as quickly as possible. However PLEASE NOTE: Refunds are not instantaneous. Once we receive and inspect your return, please allow 2-8 business days for a refund to be processed. The length of this wait period will depend on your bank or credit card company. After 60 days, we can no longer apply refunds directly to credit cards.

You can return your Eagle Eye Rangefinder or Eagle Eye Elite Rangefinder within 60-days of your purchase. The rangefinder must still be in working condition in order for a refund to be granted. If the rangefinder has broken due to user error (for instance, exposing the rangefinder to water damage), we can not grant a refund. However, if the rangefinder is broken due to manufacturing problems, then we will pay for a return label and either send you a new rangefinder, or we will provide a full refund.

Shipping Insurance

Here are the terms of our shipping insurance policy. If you have selected shipping insurance with your order, then we will replace the entire unit if it is lost in-transit, if there is substantial damage, or if the device is non-functional. That means if there is an issue with your shipment, you get a new product, at no additional cost.

If after completing your purchase, you would like to change the shipping information on your order, we will be happy to accommodate this, provided that the product has not yet been shipped from our warehouse. Products are normally shipped the next business day. But if you get in touch with our customer service team on the same day as your purchase, we will be able to change the address on file before the product is sent from our warehouse.

Warranty

All orders of the Eagle Eye Rangefinder come with a 1-year warranty included. Here are the terms of the warranty. If there are any issues with the technology of your Eagle Eye Rangefinder or manufacturing defects, we will be happy to replace your rangefinder and provide you with a new one. Examples of problems covered by your warranty are the scope not working correctly. However, it does not cover damage due to accidents such as dropping your rangefinder or exposing it to water damage. If you accepted an extended 2-year warranty along with your purchase, then you have 24 months of protection.

Return Address

MyGolfingStore Inc
1301 Ridgeview DR
Mchenry, IL 60050

Quotes

We are happy to provide quotes for large quantity orders. We offer competitive pricing and a quick turnaround time. If you would like to request a quote, contact our volume order specialist at (844) 355-6994 (M – S 9AM – 9PM EST) or via e-mail. Please allow 24-48 hours to receive your quote.

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